1. Seller and scope
The seller is [to be completed], [to be completed], with its registered office at [to be completed], enterprise number [to be completed] ([to be completed]), VAT number [to be completed], [to be completed], [to be completed]. Its warehouse, where orders are collected, is at Zoning du Brûle, Quaregnon.
These terms apply to Belgian businesses, foreign businesses and individuals. The clauses reserved for individuals concern only people acting for private purposes, who are consumers within the meaning of the Belgian Code of Economic Law. No clause limits the rights that the law guarantees them.
By opening an account, you accept these terms. The terms that apply to an order are those in force on the day you submit it.
2. Account
The account is free and open to anyone aged 18 or over, as well as to any business, for handover of the products in Belgium. You undertake to give accurate information and to keep it up to date. Sign-in is by a personal link sent by email, or by a password or a Google account if you turn them on. These sign-in methods are personal and must not be shared.
The seller may suspend an account in the event of inaccurate information, non-payment or abuse.
3. Products and alcoholic drinks
The products are described on the platform, with their packaging. The stock shown is that of the warehouse at the time you view the page, subject to the quantities available.
The sale of alcoholic drinks to minors is prohibited under the legal age limits. The seller reserves ordering to people aged 18 or over and may require proof of age at handover. It refuses to hand over alcoholic drinks without this proof.
4. Prices
Prices are in euros. Individuals see prices including VAT. Businesses see prices excluding VAT, with the applicable VAT rate. Any deposit is shown separately and refunded when the packaging is returned. The summary shows the total amount to pay before the order is submitted, including any delivery costs.
The price that applies is the one shown at the time of the order.
5. Order
You fill the cart, you choose collection or delivery and a time slot, you check the summary and you submit the order with the “Order with obligation to pay” button. The contract is concluded when the seller receives the order, as confirmed on the platform and by email. A private individual receives in that email a reminder of their right of withdrawal and the link to these terms.
You can change or cancel the order as long as its preparation has not started. After that, write to the seller directly on the order.
If a product is missing, we ask you to choose: accept the proposed replacement, remove the product or wait for it to be back in stock. If there is no reply within the stated time, the missing quantity is removed from the order and is not invoiced.
6. Payment
The platform does not take any online payment. You pay the seller, at collection or on delivery, using the payment methods it accepts. The order shows whether it is still to be paid or has been paid.
For businesses, an invoice that is unpaid on the due date automatically incurs the interest and the compensation provided for by the Act of 2 August 2002 on combating late payment in commercial transactions.
7. Collection and delivery
Collection takes place at the warehouse, in the chosen time slot, on presentation of the order slip. Delivery takes place in Belgium, to the address given, in the chosen time slot. Unless otherwise agreed, the seller hands the products over to individuals no later than 30 days after the order.
Risk passes to the customer on handover of the products. Check the order on receipt. In the event of delay, a missing product or a damaged product, notify the seller on the order.
8. Right of withdrawal (individuals)
If you are an individual, you may withdraw from the contract without giving any reason within 14 days, starting from the day on which you, or a third party you designate, receive the last product of the order.
To exercise your right of withdrawal, inform the seller of your decision by a clear statement, at [to be completed] or at [to be completed]. You may use the model form below, but it is not mandatory. It is enough to send your decision before the end of the period.
You return or send back the products to the warehouse, Zoning du Brûle, Quaregnon, without undue delay and no later than 14 days after you communicate your decision. The direct costs of returning the products are at your expense. You are liable only for any diminished value resulting from handling other than what is necessary to check the products.
The seller refunds all payments received, including standard delivery costs, no later than 14 days after being informed of your decision, using the payment method used unless otherwise agreed. It may wait until it has received the products back or proof that they have been sent back.
In accordance with Article VI.53 of the Belgian Code of Economic Law, the right of withdrawal does not apply to products liable to deteriorate or expire rapidly, nor to sealed products that cannot be returned for reasons of hygiene or health protection and that were unsealed after delivery.
9. Conformity and legal guarantee
Individuals benefit from the two-year legal guarantee of conformity from handover, within the limit of the normal lifespan of the product, in particular its date of minimum durability. They may request repair or replacement and, failing that, a price reduction or termination of the sale.
Businesses report any visible defect at handover or at the latest within 48 hours.
10. Liability
The seller is responsible for performing its obligations. Towards businesses, its liability is limited to the amount of the order concerned, except in the case of wilful misconduct or gross negligence. This limit does not apply to individuals. The seller is not liable for a delay or failure to perform caused by force majeure.
11. Personal data
The processing of your data is described in our privacy policy.
12. Complaints and mediation
Write to the seller first, on the order or at [to be completed]. If you are an individual and no solution is found, you may contact the Consumer Mediation Service (Service de médiation pour le consommateur), North Gate II, boulevard du Roi Albert II 8 box 1, 1000 Brussels, www.consumerombudsman.be, free of charge.
13. Governing law and courts
These terms are governed by Belgian law. For businesses, the courts of the district of the seller's registered office have sole jurisdiction. Individuals keep the protection of mandatory rules and may bring proceedings before the courts that the law designates for them.
Model withdrawal form
To be completed and returned only if you are an individual and wish to withdraw from the contract.
For the attention of [to be completed], [to be completed], [to be completed]:
I hereby give notice that I withdraw from my contract for the sale of the goods below:
- Order number and products concerned:
- Ordered on / received on:
- Name of the consumer:
- Address of the consumer:
- Signature (only if sent on paper):
- Date: